Refund Policy

At www.lawrencescheele.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.

Refunds & Returns

  • Eligibility: To be eligible for a refund, your item must be unused, in the same condition that you received it, and returned within 30 days of purchase.

  • Non-refundable items: Digital downloads, gift cards, and any customised products cannot be refunded unless they arrive defective or not as described.

  • Proof of purchase: A receipt or order confirmation is required to process all returns and refunds.

Process

  1. Contact us at sales@lawrencescheele.com with your order number and reason for return.

  2. We’ll provide return instructions and shipping details.

  3. Once we receive and inspect the item, we’ll notify you about the approval or rejection of your refund.

Refund Method

  • Approved refunds will be processed to your original method of payment within 5–10 business days.

  • If your refund is delayed, please check with your bank or card provider as processing times may vary.

Exchanges

We only replace items if they are defective, damaged, or incorrectly supplied. If you need an exchange, please contact us at sales@lawrencescheele.com

Shipping Costs

  • You will be responsible for paying your own shipping costs for returning items, unless the return is due to our error (e.g., defective or incorrect item).

  • Shipping costs are non-refundable.

Consumer Rights

This policy is in addition to your rights under the Australian Consumer Law, which guarantees remedies for faulty goods or services.